Terms and Conditions

Your rights

  • You have the right to receive full and comprehensive explanation of your treatment.
  • You have the right to refuse treatment at any time.
  • You have the right to expect the full treatment time to be one on one.
  • You have the right to complain about any of the clinics services or staff.
  • You have the right to have a support person or interpreter present during treatment.
  • You have the right to seek a second opinion either within or outside the clinic.

We realise that you can choose your therapist. We are an ACC endorsed physiotherapy service. In this clinic you come first and you get the attention you deserve! Our physiotherapists do not see more than two clients per hour.

Loan of equipment and books

We are happy to assist you by lending most books and equipment free of charge, for the first week. However, after the first seven days we will charge $5.00 for each additional week that the equipment or books are not returned.

Appointments and cancellations

When making appointments we will endeavor to book you in with your preferred physiotherapist and on your preferred time and day. If we are not able to oblige we will consult with you and offer you the best possible alternative. You are never under any obligation to attend treatments; however, if you have to cancel your appointment we would appreciate it if you would let us know the day before. We will not charge you for the booked time if you let us know at least three hours in advance.

We charge you a $30.00 cancellation fee in the event of a cancellation received after 8 am on the day of your appointment.

If you are covered by ACC we will be able to bill ACC directly. However if you are not (yet) covered we will bill you. If the ACC’s acceptance follows later you can be reimbursed by the ACC.

Terms of Payment

If you have problems either with the invoice or your financial situation, please let us know. We are happy to discuss any problems and negotiate a possible solution together.

Payment is due in full at time of appointment. In the event that payment is not received within 30 days of the due date, we reserve the right to charge 2.5% per month (calculated on a daily basis) on all outstanding amounts, from the date on which payment was due until actual date of payment. We also reserve the right to charge an additional amount of up to $435.00 towards the cost of recovery action. However don’t let it come to that, contact us and we will try to find a solution together.

Are you expecting ACC to cover part of your treatments?